![]() We got to the hotel at 2:30 pm on sat and the lady at the reception desk would not let us check in. However, the customer service at this hotel was terrible. and the indoor water park is a fantastic idea for families. it's in a location that has a lot of restaurants, movies, etc. Terrible experience and very disorganized!! We gave this place a chance despite the not great reviews I read. I submitted a complaint and was credit points to the account-NO response from management. We did not have another choice but to stay because, due to college graduations in the area, the rest of the hotels were full. My family woke up after two hours due to a persistent cough and did not fall sleep after. However, both of our room AC units look like a safety hazard. I had to be moved to another room without the nasty smell. The first room stunk of cigarettes and possibly marijuana. CLARION HOTEL FULLAll the side entrances were full of garbage and dirty. The hotel hallways are dark (poor lighting) and filthy. I was given the keys to both of my rooms. However, the hotel did not post it, nor was I informed during the reservation process. Also, the pool is only open on the weekend (Friday to Sunday). When I checked in, I was told the new section was under-maintained. I was informed I would be placed in the "new" section of the hotel. First, when I made my reservation (30+ days in advance), I contacted the hotel and inquired about the state of the room due to some of the negative reviews online. So, my complaint is about the horrible conditions of the hotel. The ladies at the front desk were helpful and very nice. Only good thing is there was plenty of restaurants and shopping locations in the area.… The staff was nice, but I do not recommend anyone staying here. If we hadn't come from CT and booked a month in advanced we would have went somewhere else. There were trash bags at the front entrance that was full of pill bottles and sketchy looking people just hanging around. I used Microban and Lysol in each of our rooms as we did not want to touch anything. We found candy and empty lotion bottles in the nightstand so housekeeping is NOT CLEANING PROPERLY. One room curtains had this white powder or dust that got all over the kids when they looked out the window. This place is not clean at all, looks like they had some type of water damage as there was mold in each of my family members rooms near the windows. They also have a restaurant that was not open and the breakfast is packaged muffins that's behind the front desk. No where is this mentioned on the site nor when booking. CLARION HOTEL FREEThe guy at the front desk did say we can get in free but we were not going to stay 3hrs after checking out to go to the Waterpark. Upon arrival we were told that the Waterpark was only Open Friday-Sunday from 4-7 well after our checkout time on Friday. My Family and I choose this Hotel due to the Waterpark. Hotels near Western New England University.Hotels near American International College.Hotels near Branford Hall - Springfield, MA.Hotels near Springfield Technical Community College.Hotels near Kay Harvey Hairdressing Academy.Hotels near Hot Brass Indoor Firearm & Bow Range.West Springfield Cheap Pet Friendly Hotels.Hotels with Free Wifi in West Springfield.West Springfield Hotels With Indoor Pools.Hotels with Complimentary Breakfast in West Springfield.Pet Friendly Hotels in West Springfield.Clarion Hotel & Aqua Lagoon Water Park Rooms.Clarion Hotel & Aqua Lagoon Water Park Features.Hotels near Clarion Hotel & Aqua Lagoon Water Park. ![]()
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